Order return information

Return and refund order

This page details the procedure and all the steps to follow to make the return and refund of the order.
Remember that you have 14 days to send the order back from the delivery! The shipping costs in the return will be borne by the requesting customer.

Key points to return a product:

  1. Close and seal the product to be returned correctly.
  2. Send an email to sales@trapperstore.com with the order number and the products to be returned.
  3. Send the order to the address detailed below, using the company "Correos España". We recommend using the economic method of shipping "Registered letter".  Shipping costs when returning the product will be borne by the requesting client.
  4. Attach to sales@trapperstore.com a proof of postage and the cost of shipping.  Attach the tracking number.
  5. With proof of shipping/cost and receipt of the order by Correos, the full refund will be made to the payment method that I used when placing the order.

The refund will not be made when:

  • The package is not well closed or sealed, and cannot be sent.
  • The product is received damaged by the end customer.
  • The client does not attach the proof of delivery by mail/whatsapp.

    Shipping Address:

    Name: WHIPKBQS Jesus
    Surnames: Oliva Panabera
    Address :
    317 CITYPAQ INDUSTRY STREET
    08041 BARCELONA
    BARCELONA

    telephone (if requested): 653 56 35 04

    Detailed guide on how to change a product:

    To return a product it will be necessary for you to send us the product back through the courier company "Correos España". We recommend use the Spain postal method and the shipping method"Registered letter". In order to make the return, we need you to send the products to our postal address that we will inform you below. Remember that it is very important that the order is correctly closed and sealed. In addition, we ask that all correct products without defects are included. 

    Once the shipment has been made,

    • We need a receipt or screenshot that the return shipment has been made (Image of the receipt, payment, etc.).

    With this proof and the verification by the post office that the order is in good condition and can be sent, we will make a full refund of the cost of the order.

    Please, before sending the return, We need you to reply to sales@trapperstore.com with the following information:

    • Order number.
    • Products you will return.