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Return and refund method

This page details the procedure and all the steps to follow in order to make a return and request a refund.

Remember that you have 14 days to send the order back from the delivery date! Return shipping costs will be borne by the requesting customer.

Key points for returning a product:

  • Properly close and seal the product to be returned.
  • Send an email to sales @trapperstore .com with the order number and the products you will be returning.
  • Send the order to the address detailed below. We recommend using the economical shipping method. The return shipping costs will be borne by the requesting customer.
  • Attach to sales @trapperstore .com proof of the shipment and the shipping cost. Includes the tracking number.
  • With the shipping proof/cost and the receipt of the order, a full refund will be made to the payment method used when placing the order.

Refunds will not be issued when:

  • The package is not properly closed and sealed and cannot be shipped.
  • The product is received damaged by the customer.
  • The customer does not attach proof of shipment via email/WhatsApp.

Shipping Address:

  • Name: Jesus
  • Last Name: Oliva Panabera
  • Address: Carrer Ramon i Cajal 23, 1-1, 08110 Montcada i Reixac, Barcelona, ​​Spain
  • Email: sales@trapperstore.com
  • Phone (if requested): 685 07 16 49

Detailed guide on how to exchange a product:

Remember, it is very important that the package is properly closed and sealed. We also kindly request that all correct and undamaged products be included.

Once the shipment is made:

  • We need proof or a screenshot showing that the return has been made (picture of the receipt, payment, etc.).
  • With this proof and the verification from Correos that the order is in good condition and can be shipped, we will issue a full refund of the order cost.

Please, before sending the return, reply to the email from sales @trapperstore .com with the following information:

  • Order number.
  • Products you will be returning.