Information change product_french

Variant, tail or product change

This page explains the procedure and all the stages available to change a product, a variant or a tail.

Please do not wait until you have 14 days to complete the delivery date to return the order.

Points clés pour échanger un produit

Make sure the product is correctly stored and returned.
Send an email to sales@trapperstore.com with the order number and return products.
Send the order to the address below, using the company "Le Poste". Our recommendations for using the economical shipping method "Colissimo - standard". The shipping costs for the return of the product will be charged to the customer requesting. https://www.laposte.fr/colissimo
Send to sales @ trapperstore.com a justification of the shipment and the shipping cost. Include the suivi number.
Once we have received the justification for shipping/coût and that Correos has confirmed the reception of the colis, we will refund the port charges and return the new products.

A change will not be made after the following:

The colis is not past the correct preparation or scellé and does not allow it to be expédié.
The product is endommaged by the final customer.
The client does not receive the shipping justification by e-mail or WhatsApp.

Expedition costs and refunds are not available:

The client does not have to send you an e-mail or WhatsApp to justify the shipping cost.
The client sends the product with the message company « Correos España » or does not use the « standard shipping » method.
The client has not passed the order's suivi number.

Return address

Name: Jesus
Family name: Oliva Panabera
Address: Carrer Ramon i Cajal 23, 1-1, 08110 Montcada i Reixac, Barcelona, Spain
Email: sales@trapperstore.com
Telephone (if requested): 685 07 16 49

Detailed guide to change a product

Pour effectuer un échange, vil sera nécessaire de nous renvoyer le produit via the message company "Le Poste". If you use LePoste - Colissimo https://www.laposte.fr/colissimo, the expenses of the expedition will be free for you and our refunds on the most recent payment used by the commande. If you use another method, you must assume the shipping cost. Pour pouvoir traiter le return, il est nécessaire de nous envoyer les produits à notre adresse Correos indiquée ci-dessous. Don't worry, it's important that the colis is correctly sealed and sealed. Nous vous prions également d'inclure tous les produits corrects et en bon état, sans défauts.

Une fois l'envoi effectué,

We now have a justification or a capture of the document proving that the return shipment has been made (image of the receipt, of the payment, etc.).
With the justification and the verification by Correos that the colis is in good condition and can be shipped, we will refund the shipping costs and we will receive the new product.

Before shipping the return, please reply to the e-mail at sales@trapperstore.com with the following information: